Privacy Policy

PASSENGER TRANSPORTATION AND SERVICE CONTRACT

1-Parties: Antalya Viva Turizm. Const. Singing. and Tic. Ltd. Ltd. It will be referred to as 'Antalya Viva Turizm'. The person whose name and surname is stated in the reservation and/or the persons he represents will be referred to as "Consumer or Customer".

2-Subject: This contract is made between the consumer and Antalya Viva Turizm. This contract is drawn up for the service sales made by phone or electronically of the services whose qualifications and sales conditions are specified on the Antalya Viva Turizm website and covers the rights and acquisitions of the parties. With this agreement, the parties have agreed to provide transfer services from addresses or hotels determined by them before and after the flight to airports and/or vice versa, and to provide this service for a fee by Antalya Viva Turizm, within the framework of the following contractual conditions.

3-Service and Payment Information - The contract fee is the figure specified in the reservation confirmation form. - Requests for different points other than the route(s) specified in the reservation for the private transfer service; If it is on the route and without waiting, it is included in the price; if it is not on the route, the amount determined by Antalya Viva Turizm for each different point is paid by the passenger in the region. - Antalya Viva Turizm has the right to make changes to the transfer vehicle when necessary, without notifying the consumer and without any fee changes. If the customer does not accept this change, he has the right to cancel his reservation and receive the full amount paid. In this case, the customer has no right to compensation. - With this agreement, the consumer authorizes Antalya Viva Turizm to collect the service fee with the credit card information entered in the system. Antalya Viva Turizm system is encrypted with 3D Security and the consumer is responsible for the credit card information he/she enters. - The invoicing period for the purchased service is V.U.K. 7 days, including the date of purchase, provided that no month is skipped as required. Service Type: - One-way transfer - Two-way transfer - Vehicle allocation with driver - Private Tour options

  4-Vehicle Type: Vehicle type chosen by the customer - Sedan vehicle (Different brand and model options) - VIP vehicle (Vito / Caravella) - Minibus (Crafter / Sprinter) - Midibus - Bus

  5-Payment method: - Cash (Payment to the driver in the vehicle) - Bank (Money Transfer / EFT to company accounts) - Credit Card (online payment via the website)

6-Number of People: The Consumer must specify the number of people.

7-General Provisions Passengers are required to wear seat belts for traffic laws and life safety. Even if the consumer cannot sign this contract for any reason by purchasing it with a debit or credit card, he/she is deemed to have learned the terms of the contract that will be valid between the parties through the website or advertisements and has accepted to receive the service in accordance with the written conditions in the contract. In order to benefit from the service that is the subject of this contract, the consumer must make a reservation at least 6 (six) hours before the service time. On religious and national holidays, New Year's Eve and public holidays, a reservation must be made at least 48 (forty-eight) hours before the transfer time. The reservation can be canceled by the customer up to 6 hours in advance. In this case, the customer will be refunded. Service fee will not be refunded for later reservation cancellations. The route to be followed during the service from the departure point to the arrival point; It is determined exclusively by Antalya Viva Turizm, taking into account traffic, road conditions and other criteria. In transfer services other than allocation and tour services, the customer does not have the authority to change this route. In this context, requests for the passenger to stop at a different location between the determined routes and to wait for a while at this location are unacceptable. Antalya Viva Turizm is only obliged to transport the customer from one point to a specified point, from the point to the airport or from the airport to a certain point. Antalya Viva Turizm is obliged to allocate a vehicle suitable for the number of passengers and luggage volume determined when the consumer purchases online. Antalya Viva Tourism; The Company undertakes that all the vehicles it will allocate to the service subject to this contract will be fully insured, that the periodic maintenance of the vehicles will be completed completely, and that the necessary materials such as spare wheel, first aid kit, fire extinguisher, reflector will be available in the vehicle. In case the customer suffers physical or material damage or the goods carried are damaged due to any traffic accident or any other reason that may occur during the service, Antalya Viva Turizm will not be responsible for these damages. The customer irrevocably accepts and declares in advance that in such a case, Antalya Viva Turizm will not have any liability arising from Article 66 of the Code of Obligations and other provisions of the legislation. The articles of this agreement that impose liability on Antalya Viva Turizm are reserved.r. Despite the allocation of a vehicle suitable for the transfer service, if the number of people and the amount of luggage determined by the customer at the time of purchase are exceeded, the transfer is carried out without exceeding the legally determined transportation limits of the vehicle. Passengers or luggage exceeding the legal limits will not be accepted into the vehicle. If the customer gives up the transfer service for this reason, no refund will be made. The customer is obliged to prove to the Antalya Viva Turizm personnel in the vehicle at the transfer point that he is the customer who purchased the service, with identification documents issued by legal authorities or a reservation document. The transfer of the customer who does not fulfill this obligation will not be made. In cases where a transportation service has been booked by the customer in advance, but occurs due to changes in flight schedules or operational cancellations and/or other delays, the customer is obliged to inform Antalya Viva Turizm by phone or by sending an e-mail to https://www.antalyavivatransfer.com/. In case of delay or delay of more than 3 hours, Antalya Viva Turizm has the right to change the terms of service without notifying the customer. In this context, if the flight is canceled for any reason, if the customer notifies Antalya Viva Turizm about the cancellation by sending an e-mail to https://www.antalyavivatransfer.com/, if the transfer fee is paid, it will be refunded without any deduction via the customer's payment method within 7 days at the latest. It is the customer's responsibility to load and collect the luggage completely and completely from the vehicle. Antalya Viva Turizm is not responsible for the loss or damage of items forgotten by the customer in the vehicle during the transfer. However, if the forgotten item is noticed later by Antalya Viva Tourism personnel, it will be delivered to the specified address within the provincial borders of Antalya, upon the customer's request, on the same day, for an extra service fee. Antalya Viva Turizm is not responsible for carrying sacks, crates and similar items that may damage the vehicle as baggage during service. Each passenger has a luggage allowance of 20 kg per person. In case of any baggage loss or damage caused by Antalya Viva Turizm, the service fee will be paid to the passenger as material and moral compensation for the items previously purchased from the passenger and whose value has not been declared. The customer accepts, undertakes and declares that there are no flammable, flammable, narcotic, liquid, odorous, radioactive or any substances that are prohibited to be carried and kept by Turkish Republic Laws in the baggage subject to transfer. If the driver notices the presence of the items listed in the luggage, the luggage in question will not be accepted in the vehicle. If the transfer cannot take place during the unloading of the mentioned items from the baggage or if the customer cannot catch the flight due to lost time, no refund will be made. Additionally, in this case, the customer cannot claim any rights or receivables against Antalya Viva Turizm under any name. In the trunk; If the existence of the items listed above is noticed, the situation will be immediately reported to the competent authorities by Antalya Viva Turizm. The presence of the items listed is not noticed by the driver; If detected by law enforcement officers during the transfer by stopping and searching; Any damage or loss that Antalya Viva Turizm may incur due to this reason will be immediately covered by the customer in cash and in full. The customer's pet transfer requests and the type of pet to be transported will be notified by the customer when purchasing the service online. Animal transfer cannot be made without this notification. Animal transfer cannot be made alone without an adult customer. The animal to be transferred under these conditions can only be transported in its special cage, in the section designated by Antalya Viva Tourism personnel within the vehicle, with all responsibility belonging to the customer. T.R. It is not possible under any circumstances to transfer animals whose acquisition, possession or transfer is unlawful according to the law. For transfers from a certain point to the airport; Declares and undertakes that the vehicle allocated for Antalya Viva Turizm will be at the specified point at the transfer time. A delay of 15 (fifteen) minutes from the transfer time will be considered a reasonable delay. In case of delay exceeding 15 (fifteen) minutes, the customer does not have to wait for the vehicle. In this case, the transfer fee is refunded to the customer. At transfer points such as housing estates and public housing; In case the delay of 15 (fifteen) minutes is exceeded due to site security guards preventing the vehicle from entering the site, Antalya Viva Turizm is not responsible. If 15 (fifteen) minutes are exceeded and the customer does not wait for the vehicle, no refund will be made. The customer must be present with his/her luggage at the designated point at the transfer time. If the customer is not ready at the transfer point at the transfer time, the vehicle allocated to Antalya Viva Turizm will wait for the customer for 15 (fifteen) minutes.m manager. If the customer does not reach the designated point with their luggage after 15 (fifteen) minutes, the vehicle has no obligation to wait any longer. At the transfer point, Antalya Viva Turizm personnel are not obliged to leave the vehicle, carry luggage, a pet cage, or accompany the passenger to be transferred to the vehicle. Children under the age of twelve will not be transferred without an adult companion. The companion's transfer back to the point of collection depends on purchasing the return service on the website. If a wheelchair transfer is requested along with the customer to be transferred, this will be notified by the customer when purchasing the service online. If the customer specifies when purchasing the service online, a baby seat will be placed in the vehicle to be allocated by Antalya Viva Turizm. In cases where the service subject to this contract is disrupted or cannot be provided due to weather and road conditions, vehicle malfunction, sudden health problem of the customer or driver, checks to be carried out by law enforcement officers during the transfer and other reasons, and in cases where the passenger cannot catch the flight for these reasons; Antalya Viva Turizm is only obliged to refund the prepaid service fee to the customer. The provisions of this agreement stipulating situations in which no refund will be made are reserved. They accept, undertake and declare that Antalya Viva Turizm has no obligation to compensate for flight ticket costs and other material/moral damages, other than the customer refund obligation. If the customer gives up the transfer during the transfer; Antalya Viva Turizm has no obligation to transfer the customer back to the point of departure. If the work schedule of the vehicle does not allow, the customer is left in the nearest residential area in accordance with the traffic rules. In such a case, no refund will be made. During the transfer of the customer; If the item is forgotten or the item is returned to the point where it was taken for any other reason and the transfer is requested to be completed, Antalya Viva Turizm does not have such an obligation. It is at the discretion of Antalya Viva Turizm to fulfill this request of the customer as much as the vehicle's work schedule allows. In such a case, Antalya Viva Turizm is not responsible for the customer not being able to catch the flight or suffering any other damage, and no refund will be made. If the passengers or animals carried in the vehicle experience any health problems during the transfer; Antalya Viva Turizm staff is obliged to immediately transfer the passenger to the nearest health unit. The passenger's contrary request does not bind Antalya Viva Turizm personnel. The closest health unit may be public health institutions or private health institutions. Antalya Viva Turizm is not responsible for any death, physical damage, material or moral damage that occurs during and after the transfer of the passenger/animal with health problems to the nearest health unit. At the end of the transfer, the customer is obliged to sign the notification document stating that he has purchased the service and reached the destination. Upon the customer's request, the invoice for the service provided will be sent by Antalya Viva Turizm to the address specified by the customer.

  8-Force Majeure Force majeure of any kind and nature that does not arise from the Parties themselves, natural events, adverse climatic conditions, social events, public movements, events that occur due to negative developments in working life, all kinds of legal or illegal employee or employer actions, strikes, lockouts. , in case they cannot fulfill their obligations subject to this agreement as a result of union movements and work slowdowns, war, armed conflict, revolution, declaration of martial law or state of emergency, intergroup conflicts and riots. This agreement will remain suspended until the end of the situations/negative effects listed. The contract will come into force again when the situations/negative effects listed are over. Failure of the parties to fulfill their obligations as a result of force majeure does not entitle the other party to termination or compensation.

9-Cancellation Conditions and Other Provisions The campaign product purchased by the passenger cannot be cancelled, changed or refunded for any reason. Applications made to the bank or Antalya Viva Turizm for cancellation and refund requests of reservations whose date and time have passed are invalid.

10-Authority In case of any disputes arising from the implementation of this agreement, Turkish Republic Laws will be applied and Antalya Courts and Enforcement Offices will be authorized.

11- Passenger(s) who do not have a signature on the contract but receive the service subject to the contract are deemed to have accepted the provisions of the contract when the third parties they appoint to register on their behalf read and sign this contract. This contract has been drawn up in 2 copies and signed by the parties, and in case of disputes arising from the contract, the Road Transport Law No. 4925 and other Turkish legislation articles shall apply. Antalya courts and enforcement officesThe person is authorized. I have read, understood and accepted the entire contract drawn up on our behalf, the date and time of departure, the road transport law no. 4925, and the information on the website and received a copy of it.

The person who signs on behalf of the service recipient(s)

  Name-Surname/Date/Signature; Signed on behalf of Antalya Viva Turizm

Name-Surname/Date/Signature; onlyholidaytransfer.com